Refund and Returns Policy

Playzmo Refund & Return Policy

1. Digital Product Policy

Since Playzmo delivers custom-made playable gift cards, all sales are final once production begins. However, we offer limited refunds under these conditions:

✅ Eligible for Refund

• Technical Issues: If the APK file is corrupted or unusable (we’ll fix or replace it first).
• Undelivered Orders: If you don’t receive the download link within 3 business days.
• Duplicate Purchases: Accidental double orders (proof required).

❌ Not Eligible for Refund

• Change of Mind: After the APK production starts (1–2 days processing).
• Recipient Didn’t Like It: Subjective preferences aren’t covered.
• User Errors: Wrong photos/names provided during purchase.

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2. How to Request a Refund

1. Email support@playzmo.com within 7 days of purchase.
2. Include:
   • Order number
   • Reason + screenshots (if technical issue)
3. We’ll respond within 48 hours.

Approved Refunds: Processed to the original payment method in 5–10 business days.

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3. Replacement Policy

We’ll recreate your APK for free if:

• The file is defective (e.g., won’t install/play).
• Critical errors (e.g., missing photos/names) that are our fault.

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4. No Returns Accepted

• Digital products cannot be “returned” (no physical items).
• Unused APK links expire after 30 days.

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5. Disputes & Chargebacks

• Unauthorized chargebacks will result in permanent account suspension.
• Contact us first—we’ll resolve issues fairly!

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Policy Last Updated: 16 June 2025

Contact

Address: House no 7/2 street no 26 main bazar muslimabad lahore cantt

Email: muhammadshamvail297@gmail.com